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Frequently Asked Questions
How do I confirm my hotel booking?
After completing your transaction you will receive a confirmation email directly from our partner’s where you complete your booking. That email will contain your booking reference and hotel voucher.
Are there any extra fees for using this site?
No. We do not charge any booking fees or service charges. The price you see during the final step on our partner’s site is what you pay to them directly.
Are the prices per person or per room?
Most prices are shown per room, per night. However, always check the final summary on the company checkout page to see the total cost for all guests.
What if I arrive at the hotel late at night?
If your flight arrives late, please use the “Special Requests” or “Message Hotel” box on the booking page before you finish your payment. This ensures the hotel is notified to hold your room for a late arrival.
What documents do I need to check in?
You will need to present your passport and the booking voucher provided by the partner company. For destinations like Jeddah or Dubai, ensure you have your visa documentation ready as well.
Can I request an early check-in?
Early check-in is subject to availability. You should contact the hotel directly using the contact details provided in your confirmation email from our partner to see if they can accommodate you.
How can I change or cancel my reservation?
Since your booking and payment are processed directly by our partner company, you must use their website or customer service portal to make any changes or cancellations.
Are there any additional local taxes?
Some destinations, such as Dubai or cities in Turkey, may require a small city tax or tourism fee paid locally at the hotel. Companies usually mention this in the “Fine Print” or “Important Information” section during the booking process.